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Results Available from EPA Customer Service Survey
EPA conducted a survey to receive your feedback on our community involvement efforts and to learn about the community’s preferences for participation at the site. The survey ran during August and was then extended through October in an effort to boost participation.
We received a total of 28 completed surveys, and the majority of those who responded rated customer service types of activities as good or very good. For example, 85 percent of participants gave EPA a good or very good rating for treating citizens courteously and 67 percent of participants rated EPA as good or very good when it comes to listening. The feedback indicated EPA could do a better job when it comes to responding to concerns (53 percent of surveys rated EPA as good or very good) and using citizen input (50 percent of surveys offered good or very good ratings). Survey results indicate that community members learn most about EPA’s work through newspaper articles, direct conversations with EPA staff and EPA mailings. The results also indicate a preference for receiving information via mailings as well as email, shorter meetings and direct communication with EPA representatives.
When it comes to obtaining information about the site, survey respondents indicated the highest level of interest in site cleanup decisions and how the site might affect human health. When it comes to concerns, however, the majority of respondents rated jobs and business in the community as topics for which they have the most concern.
Are You New to Libby?
Since November 1999, EPA has cleaned up the major source areas of contamination around town. EPA is now cleaning up smaller sources found in a variety of places such as around homes and businesses. EPA conducts stringent clearance sampling after cleanup and has begun some targeted sampling to measure the effectiveness of cleanup several months later. EPA is also working on long-term plans to ensure that the cleanup remains protective and human health risks continue to be reduced over time. EPA's ongoing cleanup efforts continue to make Libby a safer place to live, work, and visit.
Until the cleanup is finished, disturbance of vermiculite is the most likely source of exposures to asbestos. So, learn what it looks like and where it is likely to be found—then leave it alone!
Contact the EPA Information Center (406-293-6194) for the latest information on the work being done by the Environmental Protection Agency in Libby. The staff will answer your questions or direct you to the appropriate resource. You can find out if your property has been screened for asbestos and if any cleanup work was done. Also, you can see samples of vermiculite in various forms and you can pick up a number of informative flyers and brochures.
Please visit the links in the box above, right for tips and information about vermiculite, asbestos, health information and resources, and EPA activities including sampling and cleanup, community involvement, updates and contacts.